Empowering Youth Through Education

Mentor Program Advisor

General Summary:

The Mentor Program Advisor (MPA) is responsible for the direct support and monitoring of a caseload of up to 75 students and their mentors.  This would include ongoing contact with both students and mentors, advising and guiding student/mentor teams, providing internal and external resource referrals, and completing documentation in a timely manner.  The MPA is expected to participate in the pre-match process; this includes student and mentor interviews, mentor training, student and parent orientations, and matching students with mentors.  The MPA will also be expected to participate in Mentor Programs and Fulfillment Fund events, sometimes assisting with coordinating aspects of these events.  

Essential Duties & Responsibilities:  (Other duties may be assigned at the discretion of the Supervisor.)

Student/Mentor Support:  
•    Maintain a caseload of up to 75 students and their mentors
•    Monitor the student/mentor relationship to assure it is safe and effective
•    Provide support for both students and mentors to assure the relationship is successful, troubleshooting problems as they arise
•    Intervene in student/mentor relationships as needed
•    Provide crisis counseling to students and refer to appropriate external resources as needed
•    Partner with other Fulfillment Fund service areas to assure students and mentors are receiving necessary assistance in regards to college access goals
•    Join mentors and students for college counseling, financial aid, and career counseling sessions provided by Fulfillment Fund
•    Encourage student/mentor teams to participate in departmental and organization-wide events and activities
•    Participate in departmental and organization-wide events and activities

•    Facilitate high school graduation checks (a-G) with 9-12th grade students and provide support as necessary 
•    Coordinate and conduct closures meetings for dissolved student/mentor relationships

Pre-match Support:
•    Conduct mentor and student interviews to determine appropriateness for mentoring 
•    Participate in student and parent orientations
•    Participate in processes to determine student/mentor matches
•    Coordinate and conduct student/mentor matches 
•    Assist in mentor training
•    As needed, assist in tasks related to appropriate mentor screening

Internal and External Collaboration:
•    Work closely with other Fulfillment Fund service providers around specific students’ needs
•    As needed, collect information and perform tasks related to assisting the development department in their fundraising and communication efforts
•    As needed, develop and maintain relationships with relevant school personnel at each school assigned

Administrative/General Duties:
•    Maintain thorough, appropriate documentation of case management contact and activities
•    Maintain accurate database records on all students, mentors, and processes for caseload
•    As needed, collect mentor/student reports and any updated information
•    Assure caseload’s files are complete and up to date
•    Participate in bi-weekly case management meetings and bi-weekly staff meetings
•    As assigned, support processes established to collect and/or analyze data for program outcomes (e.g., student/mentor progress, culmination interviews, parent evaluations, etc.)
•    As needed, perform additional tasks to assure effective day-to-day operations
Supervisory Responsibilities:  This position has no supervisory responsibilities.

Knowledge, Skills, Abilities:
Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. 

Education and/or Experience:
The Mentor Programs Advisor position in the Mentor Programs department will have the following:
•    BA/BS in social work, psychology, education, counseling or related field
•    Prior case management, counseling, or teaching experience
•    Direct service experience with youth
•    Experience with diverse populations and low-income families
•    Strong computer skills, database experience preferred
•    Experience working with adult volunteers preferred
•    Volunteer management skills preferred
•    Bilingual Spanish/English preferred
NOTE: this position requires occasional weekend/evening work.

Please send Salary History and Resume to HumanResources@fulfillment.org